Excess Baggage Company Wins New Contract at Heathrow’s Terminal 2
In the arrivals hall at Level 0, there will be a left luggage service, incorporating baggage shipping and parcel delivery. It will utilise the latest systems such as QR code technology, on-line pre-booking and on-line product selection. The facility has a co-ordinated modern look and feel, and its contemporary design features a 9 foot video display screen. This striking new design is being featured across Heathrow where possible.
David Elliott, MD of Excess Baggage Company said; ‘Since we began operating at Heathrow, we have constantly sought to improve our offer, and we firmly believe our new outlets are taking travel goods retail and luggage management services at the airport to a new level. We have a strong track record in key passenger services such as bag wrap and left luggage, and these services are now being augmented with the use of new technologies such as online pre-booking, product selection and QR code technology. This latest contract continues a very successful 21 year relationship with Heathrow, and we are confident that our new offer will do much to enhance the passenger experience as well as delivering sound commercial returns.’
Muriel Zingraff-Shariff, Heathrow’s retail director said: ‘The digitalisation of retail is key to our plans for Terminal 2 and I am delighted that Excess Baggage have embraced this with online booking and QR code technologies. We are looking forward to introducing this brand new concept across the rest of Heathrow’s terminals.’
Built and designed with passengers at its heart, Terminal 2 will be a spacious, open terminal with multi-lingual ambassadors and personal shoppers on hand to help customers make the most of their journey. Heathrow is home to some of the world’s most successful retail space with annual net sales of over £1.7 billion serving passengers from around 180 worldwide destinations.