How RFID Helps Herman Kay Serve Department Store Customers

Chances are you have a coat made by Herman Kay Company hanging in your closet. The designer and manufacturer, based in New York City, produces approximately 5.5 million outerwear garments annually for brands such as Anne Klein, BCBG, Diane von Furstenberg, London Fog and Michael Kors. These coats are supplied to major department stores, from Macy's and Nordstrom to Lord & Taylor and Dillard's. As retailers began incorporating radio frequency identification(RFID) into their supply chains a couple years back, CIO/CTO Rich Haig says these partners requested that Herman Kay supply RFID hangtags on its outerwear. "From a customer service and marketing point of view, it was something we needed to do to support our customers," he explains.