Bengaluru launches QR train ticketing service on WhatsApp

WhatsApp and Bangalore Metro Rail Corporation (BMRC) said they have partnered to launch a WhatsApp chatbot-based QR ticketing service for the city’s rapid transit system named Namma Metro.

Available in English and Kannada, the chatbot allows commuters to purchase their single-journey transit tickets, recharge metro travel pass, check updated fare tables and view transit timetable.

WhatsApp users can make payments for their tickets and recharges using UPI after choosing their travel details on the app. The QR ticket, once generated, can be scanned at the terminal for contactless entry and exit.