Sixt Finds RFID Is Key to Improving Customer Service

Sixt, based in Germany, is one of the world's largest car rental agencies. It operates 2,200 branches worldwide, with a total of 144,000 rental cars available, and has earned a 14 percent share of the European rental car market. One of the company's challenges has been keeping wait times down for those renting vehicles, as well as ensuring that customers can rent the cars of their choice. A source of frustration for customers and employees at some locations has been the amount of time required to locate keys for a specific vehicle.