Openscreen introduces Scan Support to Transform Broadband Self-Install and Customer Support

Openscreen announced its on-device QR Code solution, Openscreen Scan Support. In an environment where digital enablement and cost reduction are industry imperatives, Scan Support delivers one-scan access to guided digital support flows where and when customers need them most – at the physical point of issue. 

By placing device-specific QR Codes directly onto gateways and streaming devices, Scan Support dramatically reduces traditional website navigation and other points of friction that drive customers to call-in and request expensive support visits.

Key Benefits of Openscreen Scan Support for Broadband Customers & Operators:

Device Specific Support Microsites: Scan Support leverages Openscreen Engage, a drag-and-drop QR Code and microsite creator that enables the rapid implementation of device-specific sites to support the entire lifecycle of routers, set-top boxes, and other devices.

Journey Tracking & Mapping: Openscreen's microsite scan and click tracking enables detailed insights and reporting into how and when customers are using self-support tools, and journey drop-off points and resolution rates.

Increased Call & Service Visit Deflection: Scan Support significantly increase digital engagement and issue resolution for customer support, thereby reducing customer call-ins and technical support visits.

Rapid Implementation, No Code Solution: Openscreen Scan Support deploys with no-coding or IT intrusion under 90 days, with in year Return on Investment.