PG&E Warns Customers About Emerging Barcode Scam

So far this year, monetary losses from scams impacting Pacific Gas and Electric Company (PG&E) customers are on track to outpace 2025, with customers losing over $211,000 through mid-year. To help customers spot the signs of a scam and avoid falling victim, PG&E is sharing important tips and is warning customers of an emerging scam that may be playing a part in that surge.

The most common scam continues to involve scammers placing a phone call to PG&E customers with a demand for immediate payment to avoid disconnection. A new wrinkle on that scam has emerged in 2026, where scammers call customers to threaten disconnection, and then send them either a barcode or QR code via text or email. The customer is then instructed to take the barcode or QR code to a store or business to present to a cashier to make payment.

"Scammers are constantly evolving their tactics to defraud customers, and the latest 'barcode scam' is a prime example of that. What hasn't changed is that they are still demanding immediate payment of your bill to avoid disconnection. If you receive a call of this nature, hang up. If someone at your door asks to see your utility bill, close the door. Then, call our 800 number or log into your account at PGE.com to verify your billing details," said PG&E lead scam investigator Matt Foley.

    In 2025, PG&E received nearly 24,000 reports from customers who were targeted by scammers impersonating PG&E and lost over $301,000 in fraudulent payments with an average loss of $590.
    By mid-year 2026, customers have already reported over $211,000 in losses to utility scammers, representing a nearly a 30% increase in financial losses by year's end, with an average loss of $969.

Unfortunately, that number is likely just the tip of the iceberg for overall scams, as many go unreported.