Why I’m saying “no” to NFC on my phone

Changes in the payments industry are intrinsically tied to consumer behaviour. How people pay, where they pay, and what they pay with, is determined by convenience. As smartphones increasingly dominate the lives of consumers – from how they search the internet to how they shop – it is unsurprising that the next frontiers for payment innovation are widely anticipated to be within mobile commerce (m-commerce). But will the technology live up to the hype? Is the UK payments industry about to be fundamentally altered? And, if so, what implications will consumers need to consider?