TfL reports on mobile payments adoption on London’s transport network

One in five contactless payments on London’s public transportation network are now made using a mobile phone or other non-card device, Transport for London (TfL) has revealed. The information was made public following a Freedom of Information Act request which also asked TfL how the introduction of contactless bank card payments has contributed to reducing its costs of revenue collection. The requestor explained that “in July 2017, Transport for London told its Customer Service and Operational Performance Panel that the cost of collecting fares had fallen from 14.3% of revenue in the 2005-2006 fiscal year to 9.2% in 2015-2016″ and asked for more recent figures.