Self-service Kiosk Market size is set to grow by USD 8.26 billion from 2023-2027

The global self-service kiosk market  size is estimated to grow by USD 8,262.72 mn from 2023-2027, according to Technavio. The market is estimated to grow at a CAGR of  12.61%  during the forecast period.  Self-service kiosks are gaining popularity due to customer preference for contactless payment, using NFC-enabled devices or contactless cards. Equipped with contactless payment terminals, these kiosks offer personalized recommendations, improved customer experience, and operational efficiency. Key features include AI, speech recognition, touchscreens, and barcode scanners. Industries like restaurants, petrol pumps, and casinos benefit from reduced customer turnaround time and increased accessibility.

The Self-service Kiosk Market is experiencing significant growth, driven by the increasing demand for contactless solutions in various sectors. The hardware component, including touchscreen displays, durable kiosk units, and external devices, forms the backbone of this market. Advanced technologies like artificial intelligence, virtual reality, and augmented reality enhance the customer experience by providing personalized recommendations and AI-driven analytics based on user data and customer behaviour. Self-service kiosks offer contactless payment processing, self-check-ins, and self-orders in banking, travel, restaurants, gaming, and other industries. Key features include barcode scanners, card readers, printers, trackballs, video cameras, and touch screens. The integration of AI, speech recognition, and voice commands improves accessibility and operational efficiency, reducing customer turnaround time and enhancing overall service delivery.

The Self-Service Kiosk Market in North America continues to lead globally, driven by customer preference for improved experience and reduced turnaround time. Vendors collaborate with platform and technology providers to expand market reach. Self-service kiosks facilitate transactions in various sectors, including retail, healthcare, transportation, and entertainment. AI technologies such as speech recognition, voice commands, and AI-driven analytics enhance user experience and operational efficiency. Self-checkouts, contactless payments, and facial recognition kiosks are key trends. Personalized recommendations and touchless self-service equipment cater to consumer behaviour. Hardware and software advancements include virtual and augmented reality, barcode scanners, card readers, and contactless payment processing. Banking services, check-ins, self-orders, and ticketing are major applications. Citizens benefit from increased accessibility and convenience in sectors like healthcare, transportation, and smart city initiatives.